Service & Support
The superior customer service at Surface® helps with heat treating furnace equipment maintenance, operation, and documentation such as drawings, operating instructions, and spare parts lists. We are also a great resource for rebuild and retrofit services such as rebricking, alloy replacement, and controls upgrades. Our troubleshooting talent is very useful when the issue is not clear. Contact customer service for any of your ongoing heat treat furnace system needs and heat treat furnace repair.
Customer Service
Surface’s top-notch customer service department is backed by decades of experience and historical documentation.
- Engineering & Maintenance Support
- Metallurgical Test Lab
- Historical Documentation
- Furnace Maintenance and Repair
Aftermarket Parts
Surface genuine replacements parts are backed by over 100 years of knowledge and experience that only an OEM can provide.
- Genuine Surface Replacement Parts
- Onsite Stocking and Management Program
Rebuild/Retrofit
Surface provides maintenance and upgrades by offering retrofit packages. Our technicians have the expertise to complete Machine Repair Overhaul (MRO) and furnace overhaul. We can improve product repeatability, increase productivity, and reduce energy consumption of your equipment.
- Rebricking and Alloy Replacement
- Replacement Controls
- Equipment Relocation Support
Frequently Asked Questions
Over time, an air filter can become dirty and need to be cleaned or replaced. Dirty air filters can restrict air and cause burners to operate inefficiently, restrict the capacity of generators or cause heat exchangers to not function correctly or overheat. Always replace an air filter with the correct one for the application and never operate without a filter.
Some controllers have an option to idle a furnace for a weekend either using a preprogrammed ‘Idle’ function or by making a special idle recipe. In either case, running an idle recipe will bring the furnace down to a lower cost-saving idle temperature and then slowly ramp it back up so that it is at operating temperature just in time for the Monday shift without the need for an operator to set temperatures ahead of time. Consult your controller instructions if you are unsure.
Many electronic components found inside electrical cabinets fail or can become unreliable above 130 degrees F. Cabinet temperatures should be maintained well below this threshold, keeping in mind that many of the components that need protection from heat actually generate heat themselves. Particularly in a heat treating environment, cabinet cooling systems should be strongly considered and regularly maintained to prevent downtime.
Our expertise and ability demonstrate the Value of Surface.

