Surface’s top-notch customer service department is backed by decades of heat treat furnace manufacturer experience and historical documentation.
Engineering & Maintenance Support – To reduce downtime, we start with telephone support. If we cannot solve the issue remotely, we will dispatch a manufacturing engineer to your site. Our goal is to get your system back up and running as quickly as possible. Surface Combustion’s service support is backed by one of the largest replacement parts inventories in the industry.
Metallurgical Test Lab – Surface maintains a complete process and metallurgical lab and testing facility. We excel in assisting customers with their metallurgical needs by solving problems, providing metallurgical analysis with reports, running sample loads of products to develop heat treating cycles and sometimes by developing new products.
Historical Documentation – Surface maintains documentation including drawings and bills of materials for nearly every piece of equipment we’ve manufactured over our 100-year history and are prepared to quickly and efficiently help you.
Call Surface with the following information ready to initiate your furnace solution.
- hours per year
- available space
- operating temperature range
- heat source
Give Us a Call
For Parts and Service, have one or more of the following details regarding your furnace if possible:
- Serial number
- Drawing number
- Photos of your furnace or parts for replacement
- Spare parts list
- Furnace rebuild history
Give Us a Call